ISO/IEC 20000:2005 -Information technology — Service management

ISO/IEC 20000 is the first international standard for IT Service Management. It was developed in 2005, by ISO/IEC JTC1 SC7. It is based on and intended to supersede the earlier, BS 15000.

An ISO 20000 Certificate is proof that your IT organization is

• Customer- focused
• Able to deliver services which meet defined quality levels
• Making use of resources in an economical way

As such , the ISO 20000 certificate and the corresponding logo are increasingly a competative advantage in the market. Many clients even demand Our compliance as a condition for awarding contracts to IT service providers.

Of course, working along ISO 20000 ( and ITIL) principles also offers internal benefits for the IT organization, because the standard is all about supporting the business side with adequate IT services, while providing those services as efficiently as possible.

The decision to go for an ISO 20000 certificate sets a specific target for your IT organization and helps to concentrate minds.

If you are interested in ISO 20000 certification, training ,consultancy , documentation in UAE- Dubai , Sharjah , Ras Al Khaimah , Abu Dhabi , Ajman , Umm Al Quwain, Al Ain, Saudi Arabia , Dammam , Riyadh, Jeddah, Oman , Muscat, Qatar, Doha, Kuwait, Yemen, Bahrain etc.